Sep
2014
Scheduling agents using forecast call arrivals at Hydro-Quebec’s call centers
Sep
2014
Reference
Pelleau M, Rousseau L-M, L’Ecuyer P, Zegal W, Delorme L, (2014), “Scheduling agents using forecast call arrivals at Hydro-Quebec’s call centers », In Proceedings of CP, LNCS #8656, pages 862-869.
